Return And Refund Policy
RETURNS & EXCHANGES
(If you meet any problem about order, please send us email to: help_sherrylo@sina.com )
WHAT IS THE RETURN POLICY?
We accept exchanges and refunds on all our pieces within 7-days from the date you received your order.
We only ask that the following requirements are met:
Item/s must be in original condition with returns tag.
Item/s must not have been worn, washed or altered in any way.
Unfortunately, we cannot accept any returns that do not meet above requirements.
Refunds will be issued excluding the original shipping.
ARE RETURNS FREE?
The shipping cost incurred for returning item/s to SHERRYLO for an exchange or refund are not covered nor reimbursed by us.
DO I NEED TO RETURN THE WHOLE SET?
Yes,If you are exchanging, you need to return full set(top and bottom).We cannot issue refunds for a partial return of a top or bottom
HOW DO I ORGANISE A RETURN?
To initiate a return, simply email us at help_sherrylo@sina.com using the e-mail address used to order the bikini.
(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.)
Once the items have been received, you will either receive your new item (for exchanges) or full refund (item price excluding original shipping cost).
SHERRYLO cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
WHERE DO I SEND MY RETURN TO?
We have a warehouse based in China Fujian Provice, specifically chosen to facilitate all of our Returns.
We will provide you with the full address when we allocate your Returns Authorisation number to you!
NOTE: You have 14 days to send back your bikini once we provide you with Returns Authorisation number.
ITEMS RETURNED WITHOUT A VALID RETURNS AUTHORISATION # WILL BE RETURNED TO SENDER AND WILL NOT BE PROCESSED.
HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?
We try and process returns as quickly as possible. If you are initiating a return, we try our best to reply with your Returns Authorisation (RA) number within 24 hours.
If you're exchanging, we will send your new set out, and email you a new tracking number within 1-2 business days
If you're refunding, we will refund you through the same method you used to pay (Paypal or credit card) within 1-2 business days.
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
Whilst we hope this never happens, if you do receive damaged suit, or have a manufacturing fault occur, please contact us immediately at help_sherrylo@sina.com .