SHIPPING POLICY

(If you meet any problem about shipment, please send us email to: help_sherrylo@sina.com )

We can ship parcels all over the world! We offer 2 kinds of shipping courier options. Delivery time will vary for different shipping courier or different country. Following is the details about timeframe for each shipping courier:

1. Express Shipment: DHL / Fedex / EMS: Around 5-9days

DHL /FEDEX /EMS Courier charge by parcel weight. Delivery time is around 5-9days. Minimum Cost is start from USD20 per order. It is available for countries including Australia,Austria,Belgium,Brazil,Canada,China Hong Kong,Denmark,Finland,France,Germany,Greece,Hungary,Ireland,Israel,Italy,Japan,Korea,Luxembourg,Malaysia,Mexico,Netherlands,new Zealand,Norway,Poland,Portugal,Russia,SaudiArabia,Singapore,Spain,Sweden,Switzerland,Thailand,Turkey,Ukraine,United Kingdom,United States.

DHL Parcels can be tracked on website: www.dhl.com 

EMS Parcels can be tracked on website: www.17track.net 

FEDEX Parcels can be tracked on website: www.fedex.com 

2. Economic Airmail: Epacket / YanWen Airmail / China Post Airmail

If you choose economic airmail, we will use a most suitalbe Airmail carrier for your parcel accord to your country.  Delivery time is around 2~3weeks for United State, Russia, Canada. 2~5 weeks For Australia, New Zealand. and European country, 4~8weeks For Brazil. 

Customers from European Union countries notice please!

If you have choosen Economic Airmail, we can only ship to European Union countries by Epacket service. The EU is changing tax laws for selling to EU member states on July 1, 2021.Starting July 1st, 2021. Countries within the European Union and in the United Kingdom charge a value-added tax, or VAT. EU VAT is calculated according to destination-based sourcing, which means that tax is charged to a customer based on their location. The minimum value of this tax is 15%, but each member country sets their own rates.

Customer need to pay for the VAT tax when parcel arrive destination country custom. Our price is not including VAT tax. Please notice it. If you don't accept to pay for VAT tax, please don't place order. Thank you!

Epacket / YanWen Airmail / China Post Airmail Parcels can be tracked on website: www.17track.net 

WHEN WILL MY ORDER ARRIVE?

Orders are dispatched from our warehouse based in China in around 48hours. If meet weekend or holiday, shipment will be postponed accordingly. 

The delivery timeframe we offered above is just for reference. There can be the occasional customs or courier delay which may affect your delivery timeframe from time to time.

WILL I GET A TRACKING NUMBER?

Tracking number will be added into order when shipment was done. An email will be sent once your order has been dispatched.

If you do not receive one, please email  help_sherrylo@sina.com

All orders require a signature on delivery, make sure your supplied address is attended during business hours.

WILL I HAVE TO PAY ANY ADDITIONAL DUTIES & TAXES?

As to our experience, It is possible that DHL or EMS parcels be levied import tax. But Epacket or China Post Registed Airmail very less chance to be levied import tax. However, it depends on different countries' policy. We can't give any gurantee. You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that SHERRYLO does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.  

Since these fees are not computed nor applied to orders by SHERRYLO, please contact your local customs office to find out more information if you are unsure of the charges. Thank you!